MINDOS MIRROR Terms of Service

Terms and Conditions MindosMirror.com Last updated: May 21, 2026

These Terms and Conditions (“Terms”) govern your access to and use of mindosmirror.com, including any related digital services, AI-assisted features, facial reflection tools, personality insight content, self-discovery materials, reports, payment pages, account features, email-delivered content, downloadable files, and any other services provided under the MindosMirror brand.

By accessing, browsing, purchasing, uploading a photo, submitting information, creating an account, or using any part of MindosMirror, you confirm that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms, please do not access, purchase, upload content, or use MindosMirror.

1. Who we are

MindosMirror is operated by:

ACTIVE KARE CONSULTANCY SRL Operating brand: Mindos Mirror Website: mindosmirror.com Registered address: Șos. Mihai Bravu 475, Et. 1, Ap. 5, Sector 3, Bucharest, 030314, Romania Trade Registry number: J2022007733404 Tax identification number / CUI: 46009148 EUID: ROONRC.J2022007733404 Email: support@mindosmirror.com

Throughout these Terms, “MindosMirror”, “we”, “us”, and “our” refer to ACTIVE KARE CONSULTANCY SRL, the company operating mindosmirror.com.

2. What MindosMirror is

MindosMirror is a digital self-reflection and personal insight service.

Our services may include: AI-assisted self-reflection reports; facial reflection interpretations; personality-oriented digital insights; emotional or symbolic interpretation content; written self-discovery reports; analysis based on user-provided photos and/or text; account-based access to digital content; downloadable or email-delivered digital materials; subscription-based digital access, if offered in the future.

MindosMirror is intended for: personal development; self-reflection; entertainment; educational insight; symbolic and narrative interpretation; journaling and self-awareness; lifestyle and wellbeing-oriented exploration.

MindosMirror is not a medical, psychological, psychiatric, legal, financial, biometric identification, employment, insurance, security, law enforcement, or diagnostic service.

3. Important disclaimer: reflection, not diagnosis

MindosMirror is a reflection tool, not a verdict.

The content generated by MindosMirror must not be interpreted as: medical advice; psychological diagnosis; psychiatric diagnosis; therapy; mental health assessment; biometric identification; identity verification; scientific proof of personality; proof of emotional state; proof of trauma; health assessment; legal advice; financial advice; recruitment or employment assessment; creditworthiness assessment; insurance assessment; security screening; prediction of future behavior; definitive truth about a person.

MindosMirror does not diagnose, treat, prevent, or cure any disease, mental health condition, psychological condition, emotional condition, trauma, or personality disorder.

Any MindosMirror interpretation may be subjective, incomplete, symbolic, inaccurate, or influenced by the quality, lighting, angle, expression, context, and technical characteristics of the photo or information provided.

You should not make important decisions about health, safety, relationships, employment, finance, legal matters, parenting, therapy, medical care, psychological treatment, or personal wellbeing based only on MindosMirror output.

4. Eligibility

You must be at least 18 years old to use MindosMirror.

By using MindosMirror, you confirm that: you are at least 18 years old; you have legal capacity to enter into these Terms; you will use the services only in accordance with these Terms and applicable law; any information you provide is accurate and lawful; any photo you upload is yours or you have the legal right and permission to upload it; you understand that MindosMirror provides digital self-reflection content, not professional advice.

MindosMirror is not directed to children or minors.

If we become aware that a minor has used the service without appropriate legal basis or consent, we may delete the related data, restrict access, and refuse further service.

5. Use of photos and facial interpretation

MindosMirror may allow you to upload a facial photo for the purpose of generating a reflective, personality-oriented, symbolic, or self-discovery interpretation.

By uploading a photo, you confirm that: the photo is yours, or you have the legal right and permission to upload it; you understand that the photo will be processed only to generate the requested MindosMirror output; you understand that the interpretation is not a diagnosis or professional assessment; you expressly consent to the processing of the uploaded photo for the purpose of generating the requested service; you will not upload photos of another person without their valid permission where permission is required by law; you will not upload photos of minors unless you are their parent/legal guardian and the use is lawful; you will not upload unlawful, intimate, abusive, exploitative, defamatory, misleading, or harmful images; you understand that photo quality may affect the output.

6. Strict biometric data and facial data statement

MindosMirror does not provide biometric identification.

MindosMirror does not use your uploaded photo to: identify you uniquely as a person; verify your legal identity; authenticate your identity; compare your face against a database of individuals; create a permanent biometric template; create a biometric ID; perform face recognition for identification; perform law enforcement identification; perform surveillance; determine whether you are a specific individual; make legal, employment, medical, financial, insurance, education, security, or high-impact decisions about you.

MindosMirror may process visible facial characteristics from the uploaded image solely to generate the requested self-reflection and personal insight report.

Although MindosMirror does not use facial data for biometric identification, we treat uploaded facial photos with a high level of protection because facial images can be sensitive.

Under GDPR, biometric data is generally understood as personal data resulting from specific technical processing relating to physical, physiological, or behavioural characteristics of a natural person which allow or confirm unique identification of that person. MindosMirror’s purpose is not unique identification, identity verification, authentication, surveillance, or biometric matching.

If any processing is considered sensitive or requires explicit consent under applicable law, we rely on your explicit consent for that specific processing.

7. No photo storage after report generation

MindosMirror’s policy is to not permanently store your uploaded photo.

Uploaded photos are used only for the purpose of generating the requested report or output.

After the report is generated, the uploaded photo is deleted from active processing systems as soon as technically possible.

Unless a longer period is strictly necessary for security, fraud prevention, legal compliance, payment dispute evidence, user support requested by you, or technical troubleshooting, our intended practice is: no permanent storage of uploaded photos; no use of uploaded photos for identification; no sale of uploaded photos; no use of uploaded photos for advertising; no use of uploaded photos for AI training without separate consent; deletion of the uploaded photo immediately after generation where technically possible; in any event, deletion from active processing systems within a short technical window, normally no later than 24 hours after report generation, unless legally or technically necessary.

Temporary technical copies, encrypted backups, logs, or cache fragments may exist for a limited period where required by hosting, security, payment dispute prevention, or infrastructure operations. Where such temporary copies exist, they are not used for new reports, identification, marketing, or AI training, and are deleted or overwritten according to technical retention cycles.

Generated reports may remain available to you depending on the purchased product, account settings, delivery method, or legal obligations.

8. No AI training without separate consent

MindosMirror does not use your uploaded photos or private personalized reports to train AI models unless we obtain your separate consent where required by law.

By default: uploaded photos are used only to generate your requested output; uploaded photos are not sold; uploaded photos are not used for third-party advertising; uploaded photos are not used for biometric identification; uploaded photos are not used to create a permanent facial recognition database; uploaded photos are not used to train AI models without separate consent.

We may use aggregated, anonymized, or de-identified information to understand service performance, improve quality, prevent abuse, and develop MindosMirror, provided such information does not identify you.

If in the future we introduce optional AI training, research, or product improvement based on user photos, face-related data, or private reports, we will provide a separate notice and consent mechanism where required.

9. AI transparency and limitations

MindosMirror may use automated tools, AI-assisted systems, structured interpretation models, or third-party technology providers to generate or support its reports and outputs.

By using MindosMirror, you understand and agree that: some outputs may be generated or assisted by AI; AI-generated or AI-assisted content may contain errors; AI output may be incomplete, subjective, or inaccurate; AI systems may reflect limitations, assumptions, or bias; the output is provided for self-reflection and personal insight only; the output should not be relied upon as professional advice.

MindosMirror does not use AI to make decisions that produce legal effects concerning you or similarly significant effects, such as decisions about employment, credit, insurance, education, medical treatment, legal status, security, or access to essential services.

Where AI transparency obligations apply, we aim to inform users when they are interacting with AI-generated or AI-assisted content.

10. No emotion recognition for high-impact decisions

MindosMirror may use wording such as “emotional interpretation,” “facial reflection,” “inner state,” “personality insight,” or similar concepts in a symbolic, narrative, self-reflection, or entertainment context.

MindosMirror does not provide emotion recognition for: workplace monitoring; school or education monitoring; law enforcement; border control; recruitment; employee evaluation; credit decisions; insurance decisions; medical diagnosis; psychological diagnosis; security screening; public surveillance; high-impact decision-making.

Any emotional or personality-oriented content is reflective, symbolic, subjective, and non-diagnostic.

It must not be treated as proof of a person’s real emotional state, mental health, intentions, truthfulness, morality, risk level, or future behavior.

11. Prohibited biometric, AI, and sensitive uses

You must not use MindosMirror or its outputs for: identifying a person without lawful basis; biometric identification; identity verification; surveillance; workplace monitoring; education or school monitoring; recruitment screening; employee assessment; credit, insurance, financial, legal, or housing decisions; health diagnosis; mental health diagnosis; psychological assessment; detecting deception; detecting criminality; social scoring; predicting whether a person will commit a crime; categorizing people by race, ethnicity, religion, political opinion, sexual orientation, health status, disability, trade union membership, or other sensitive traits; manipulating, exploiting, harassing, humiliating, or harming another person; making decisions that materially affect another person’s rights, opportunities, reputation, safety, or wellbeing.

You must not present MindosMirror output as a scientific, medical, psychological, biometric, legal, employment, financial, educational, insurance, or professional assessment.

12. User content

“User Content” means any photo, image, text, description, answer, prompt, feedback, message, personal context, or other material you upload, submit, or provide to MindosMirror.

You retain ownership of your User Content.

By submitting User Content, you grant MindosMirror a limited, non-exclusive, worldwide, royalty-free license to use, host, process, temporarily store, reproduce, analyze, modify, and create outputs from your User Content only as necessary to: provide the requested service; generate your MindosMirror report or output; process your order; deliver digital content; provide customer support; maintain service security; prevent fraud or abuse; comply with legal obligations; enforce these Terms; improve technical functionality, where permitted by law and our Privacy Policy.

We do not claim ownership of your uploaded photos.

This license ends when the processing purpose is complete, except where limited retention is required for legal compliance, dispute handling, security, accounting, support, or enforcement of these Terms.

13. Generated content and reports

“Generated Content” means any report, interpretation, text, image, recommendation, summary, profile, insight, or other output generated through MindosMirror.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a personal, limited, non-exclusive, non-transferable license to use your purchased Generated Content for personal, non-commercial purposes.

Unless we expressly agree otherwise in writing, you may not: resell MindosMirror reports; present MindosMirror reports as professional assessments; use outputs for employment, medical, legal, financial, insurance, education, security, or high-impact decisions; use outputs to harass, defame, manipulate, shame, threaten, or exploit another person; use outputs to create misleading claims about a person; remove MindosMirror branding from materials where branding is included; copy or replicate the MindosMirror methodology, structure, prompts, templates, product flow, or proprietary content for competing services.

14. Photos of other people

You may only upload photos of another person if you have the legal right to do so.

You are solely responsible for obtaining any necessary consent from the person shown in the photo.

You must not upload:

private photos without permission; intimate or explicit images; images obtained unlawfully; images used for harassment, manipulation, revenge, humiliation, discrimination, or abuse; images of public figures for deceptive, defamatory, or misleading purposes; images that violate privacy, publicity, copyright, image rights, or other third-party rights.

If you upload a photo of another person, you represent and warrant that you have a lawful basis and permission to do so.

We may delete content, refuse processing, suspend access, or report unlawful activity if we believe a photo has been uploaded unlawfully or in breach of these Terms.

15. Account registration and security

Some features may require an account.

If you create an account, you agree to: provide accurate and complete information; keep your login details confidential; maintain the security of your account; promptly update incorrect information; notify us at support@mindosmirror.com if you suspect unauthorized access; be responsible for activity under your account.

We are not responsible for loss or damage caused by your failure to protect your account credentials.

16. Payments

Some MindosMirror services may be paid services.

Prices, currency, taxes, and included features will be displayed before purchase.

Payments may be processed by third-party providers, including Stripe.

By making a payment, you agree to the payment terms and privacy practices of the applicable payment provider.

MindosMirror does not store your full card number on its own servers.

We may collect and store transaction information necessary for: order confirmation; access management; invoices; refunds; fraud prevention; customer support; accounting; legal compliance; dispute handling.

17. What MindosMirror sells

MindosMirror sells digital services and digital content.

Depending on the product purchased, our services may include: AI-assisted self-reflection reports; facial reflection interpretations; personality-oriented digital insights; emotional or symbolic interpretation content; digital reports generated from user-provided photos or text; account-based access to digital content; downloadable or email-delivered digital materials; subscription-based digital access, if offered.

MindosMirror does not sell physical goods unless expressly stated otherwise.

18. Digital delivery

MindosMirror products are delivered digitally.

Delivery may happen through one or more of the following methods: instant access on the website; access through your user account; email delivery; downloadable file; generated digital report; AI-assisted personalized interpretation; access to a paid digital feature.

Estimated delivery time will be displayed on the product page, checkout page, or confirmation email where applicable.

In most cases, digital access or processing starts shortly after successful payment confirmation.

Delivery time may vary depending on technical load, payment confirmation, image quality, user inputs, or service availability.

19. No physical shipping

MindosMirror does not ship physical products.

There are no shipping costs, courier fees, or physical delivery fees unless expressly stated otherwise for a future product.

If we introduce physical products in the future, we will publish a separate shipping and returns policy.

20. EU digital content and right of withdrawal

If you are a consumer in the European Union, you generally have a legal right to withdraw from an online purchase within 14 days, subject to legal exceptions.

However, because MindosMirror may provide personalized digital content or digital services shortly after purchase, your right of withdrawal may be limited or lost where: you expressly consent to the immediate provision of the digital service or digital content; you acknowledge that you may lose your right of withdrawal once performance begins or once the digital content is delivered; the service has started; the personalized report has been generated; the digital content has been delivered or made available.

At checkout, you may be asked to confirm:

“I expressly consent to the immediate provision of the digital service and acknowledge that, once MindosMirror begins generating or delivering my personalized digital content, I may lose my legal right of withdrawal, where permitted by applicable law.”

This does not affect any mandatory consumer rights that cannot legally be excluded.

21. Refund policy

Refunds are governed by this section.

You may be eligible for a refund if: you were charged twice for the same purchase; you were charged the wrong amount; payment was taken but the digital product was not delivered due to our technical issue; you purchased the wrong product and contacted us before generation or delivery started; the purchased service was materially different from the product description; we are unable to provide the purchased service; applicable consumer law requires a refund.

Unless required by applicable law, refunds may not be available once: the digital service has started; the personalized report has been generated; the report or digital content has been delivered; you uploaded a photo and requested processing; you accessed, downloaded, viewed, or used the purchased content; the output was generated but did not match your subjective expectations; you changed your mind after the service started; you provided a low-quality, unclear, cropped, filtered, or unsuitable photo and the report was generated based on that input; you failed to read the product description before purchase; you violated these Terms; your account was suspended for misuse, unlawful conduct, or prohibited use.

Because MindosMirror provides subjective, AI-assisted, self-reflection content, dissatisfaction with the interpretation alone does not automatically qualify for a refund if the service was delivered as described.

22. Photo quality and user input responsibility

MindosMirror reports may depend on the quality of the image and information you provide.

You are responsible for uploading a suitable image.

A suitable image should generally be: clear; front-facing where possible; well-lit; not heavily filtered; not blurry; not excessively cropped; not covered by sunglasses, masks, or strong shadows; uploaded with permission if the person in the photo is not you.

If the image is unsuitable and the service has not yet started, we may ask you to upload another image.

If the service has already generated a report based on the image you provided, a refund may not be available unless required by law or unless there was a technical failure on our side.

23. Corrections, replacements, and credits

Before issuing a refund, we may offer one of the following solutions: regeneration of the report; correction of a technical error; replacement report; account credit; support review; alternative delivery method; manual resend of the digital content.

If the problem was caused by our technical system and cannot be corrected, we may issue a refund.

24. Refund request process

To request a refund, contact us at:

support@mindosmirror.com

Please include: your full name; email used for purchase; order number or payment reference, if available; date of purchase; product purchased; reason for the refund request; screenshots or proof of the issue, if relevant.

We may ask for additional information to verify the purchase and assess the request.

25. Refund review and processing time

We aim to review refund requests within 5–10 business days after receiving all necessary information.

Complex cases, payment disputes, suspected fraud, or technical investigations may take longer.

If a refund is approved, it will usually be processed back to the original payment method.

After we initiate the refund, the time it takes for the funds to appear in your account depends on your bank, card issuer, payment provider, and Stripe’s processing timelines.

We do not control bank processing times.

26. Partial refunds

We may issue a partial refund where appropriate, for example if: only part of the purchased service failed; you used part of a subscription period; only one item in a bundle was affected; a goodwill credit is offered; consumer law requires a proportional refund.

27. Duplicate payments

If you believe you were charged more than once for the same purchase, contact us at:

support@mindosmirror.com

If we confirm a duplicate charge, we will refund the duplicate payment.

28. Failed or pending payments

If a payment fails, your order may not be processed.

If your payment appears as pending, this may be due to your bank, card issuer, or payment provider. Pending authorizations may disappear automatically if the transaction is not completed.

If you believe a payment was taken but no order was created, contact us at:

support@mindosmirror.com

29. Chargebacks and payment disputes

If you have a problem with your order, please contact us first at:

support@mindosmirror.com

We will try to resolve the issue quickly.

If you open a chargeback or payment dispute with your bank or payment provider, we may provide transaction records, order details, delivery confirmation, account activity, support communication, consent confirmations, IP/device data where lawful, and other relevant evidence to the payment provider as permitted by law.

Fraudulent chargebacks or abusive dispute behavior may result in account restriction or refusal of future service.

30. Subscription cancellation

If MindosMirror offers subscriptions, the subscription terms will be displayed before purchase.

Subscription terms may include: price; billing period; renewal date; included features; trial period, if applicable; cancellation method; refund conditions.

If your subscription renews automatically, this will be clearly disclosed before purchase.

You may cancel your subscription through your account, through the payment provider interface where available, or by contacting:

support@mindosmirror.com

Cancellation stops future renewals. It does not automatically refund previous payments unless required by law or expressly stated in these Terms.

31. Subscription refunds

Unless required by law, subscription payments may be non-refundable once the billing period has started and access has been provided.

We may consider a refund if: you were charged after cancelling on time; there was a billing error; you could not access the subscription due to our technical issue; we are legally required to refund you.

32. Free trials and promotions

If we offer a free trial or promotional price, the terms will be displayed before activation.

We may require a valid payment method to start a trial.

If a trial converts into a paid subscription, we will disclose the renewal terms before purchase where required.

Promotional prices may apply only for a limited period and may not be retroactively applied to previous purchases.

33. Product changes

MindosMirror may update, improve, modify, suspend, or discontinue products, features, report formats, AI-assisted tools, or subscription plans.

If a change materially affects a paid service you already purchased, we will handle the situation according to applicable consumer law and these Terms.

34. Technical issues

If you experience a technical issue, contact us at:

support@mindosmirror.com

Please include screenshots, device/browser details, and a description of the issue.

If the issue prevents delivery of a paid service and cannot be resolved, you may be eligible for a refund, replacement, or credit.

35. Refusal of service and abuse

We reserve the right to refuse refunds, restrict accounts, or refuse future purchases if we reasonably believe there is: fraud; abuse of the refund policy; repeated chargeback misuse; unlawful content upload; violation of these Terms; attempts to bypass payment systems; harassment of support staff; misuse of MindosMirror outputs.

This does not limit mandatory consumer rights.

36. Taxes and invoices

Prices may include or exclude VAT or other taxes depending on your location and the checkout configuration.

You are responsible for providing accurate billing information.

We may issue invoices or payment confirmations electronically.

We may retain billing records as required by tax, accounting, and legal obligations.

37. Acceptable use

You agree not to use MindosMirror to: violate any law or regulation; infringe intellectual property rights; violate privacy or publicity rights; upload content without permission; harass, abuse, threaten, defame, shame, or exploit others; create discriminatory or harmful content; generate content for illegal purposes; impersonate another person; misrepresent AI-generated content as a professional diagnosis or expert assessment; reverse engineer or copy the service; scrape, crawl, or extract data from the website; bypass security or payment systems; overload or disrupt the service; upload malware or harmful code; use bots or automated systems without permission; use the service to build a competing product; use the service for scientific, biometric, clinical, forensic, employment, insurance, credit, education, or high-impact assessment without our express written permission and appropriate legal basis.

We reserve the right to suspend or terminate access if we believe these Terms have been violated.

38. Prohibited content

You must not upload, submit, generate, or share content that: is illegal; is defamatory; is abusive; is hateful; is discriminatory; is sexually explicit or exploitative; involves minors in inappropriate contexts; violates another person’s privacy; contains personal data of others without lawful basis; infringes copyright, trademark, image rights, or other rights; contains malware or harmful code; promotes self-harm, violence, or exploitation; is deceptive or fraudulent; is designed to manipulate, shame, threaten, or harm someone.

We may remove content, restrict service, or report unlawful activity where legally required or appropriate.

39. Intellectual property

MindosMirror, including its website, brand, name, logo, visual identity, copy, prompts, workflows, methodology, templates, software, design, structure, reports, narratives, text formats, product concepts, and proprietary materials are owned by or licensed to ACTIVE KARE CONSULTANCY SRL.

You may not copy, reproduce, modify, distribute, sell, resell, sublicense, reverse engineer, or create derivative works from MindosMirror intellectual property without our prior written permission.

Nothing in these Terms grants you ownership of MindosMirror’s intellectual property.

40. Feedback

If you send us ideas, suggestions, comments, testimonials, improvements, or feedback, you grant us the right to use them for improving, developing, marketing, or operating MindosMirror, without compensation to you, unless otherwise agreed in writing.

We will not publish your personal testimonial with your identifiable details without your permission where required by law.

41. Privacy

Your use of MindosMirror is also governed by our Privacy Policy and Cookie Policy.

These documents explain how we collect, use, store, protect, and delete personal data, including photos, face-related data, account information, payment-related data, cookies, and technical data.

By using MindosMirror, you acknowledge that you have read our Privacy Policy and Cookie Policy.

42. Photo upload consent

Before uploading a photo, you may be asked to confirm a separate consent statement.

Recommended consent text:

“By uploading a photo, I confirm that I am at least 18 years old, that I have the legal right to upload this photo, and that I expressly consent to MindosMirror processing it solely to generate my requested self-reflection and personal insight report. I understand that MindosMirror does not provide medical, psychological, psychiatric, biometric identification, legal, financial, employment, insurance, or professional advice. I understand that my uploaded photo is not permanently stored and is deleted after generation as described in the Terms and Privacy Policy.”

If you do not provide this consent, we may not be able to generate the requested report.

43. Checkout consent

Before completing a purchase, you may be asked to confirm:

“I agree to the Terms and Conditions, Privacy Policy, Cookie Policy, and the refund, cancellation, and digital delivery terms. I understand that MindosMirror provides AI-assisted self-reflection and personal insight content, not medical, psychological, psychiatric, biometric identification, legal, financial, employment, insurance, or professional advice.”

For immediate digital delivery, you may also be asked to confirm:

“I expressly consent to the immediate provision of the digital service and acknowledge that, once MindosMirror begins generating or delivering my personalized digital content, I may lose my legal right of withdrawal, where permitted by applicable law.”

44. Service availability

We aim to keep MindosMirror available and functional, but we do not guarantee uninterrupted, error-free, secure, or permanent availability.

The service may be unavailable due to: maintenance; updates; technical issues; hosting provider outages; payment provider issues; third-party service interruptions; security events; force majeure events; legal or regulatory reasons.

We may modify, suspend, discontinue, replace, or limit any part of the service at any time, where permitted by law.

45. Beta features

Some features may be experimental, beta, incomplete, or under testing.

Beta features may be changed, limited, interrupted, discontinued, or produce inaccurate results.

You use beta features at your own risk.

46. Third-party services

MindosMirror may rely on third-party providers, including payment processors, cloud hosting providers, analytics tools, AI service providers, email tools, security tools, customer support tools, and other technology providers.

Third-party services may be subject to their own terms and privacy policies.

We are not responsible for third-party websites, platforms, or services that we do not control.

47. No guarantee of results

We do not guarantee that: the interpretation will be accurate; the report will match your self-perception; the output will reveal objective truth; the service will meet your expectations; the result will be unique; the analysis will be scientifically validated; the output will be suitable for professional use; the output will be emotionally neutral or comfortable to read.

MindosMirror output is provided for personal reflection only.

48. User responsibility

You are responsible for: how you interpret the output; how you use the generated report; ensuring you have rights to uploaded content; checking whether the service is suitable for your needs; not relying on the output for important decisions; complying with applicable law; protecting your account and device; using the service respectfully and lawfully; understanding that the output may be subjective, symbolic, incomplete, or inaccurate.

49. Limitation of liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for intentional misconduct, fraud, death or personal injury caused by negligence, or mandatory consumer rights.

To the fullest extent permitted by law, MindosMirror and ACTIVE KARE CONSULTANCY SRL will not be liable for: indirect damages; loss of profits; loss of business; loss of opportunity; emotional distress caused by subjective interpretation; loss of data where caused by factors outside our reasonable control; third-party service failures; user misuse of the service; decisions made based on MindosMirror output; unauthorized use of your account caused by your failure to protect credentials; content uploaded unlawfully by users; expectations not met by subjective or AI-assisted output; user reliance on output as medical, psychological, legal, financial, employment, biometric, or professional advice.

To the fullest extent permitted by law, our total liability for any claim related to the service will be limited to the amount you paid for the specific service giving rise to the claim, or EUR 100, whichever is higher.

This limitation does not affect rights that cannot be limited under applicable consumer law.

50. Indemnity

To the fullest extent permitted by law, you agree to indemnify and hold harmless ACTIVE KARE CONSULTANCY SRL, MindosMirror, its representatives, contractors, service providers, and affiliates from claims, damages, losses, liabilities, costs, or expenses arising from: your breach of these Terms; your unlawful use of the service; your uploaded content; your use of another person’s photo without permission; your violation of intellectual property, privacy, publicity, or data protection rights; your misuse of MindosMirror output; your use of the service for prohibited purposes; your presentation of MindosMirror output as a diagnosis, biometric assessment, professional conclusion, or high-impact decision tool.

This clause applies only to the extent permitted by applicable law and does not reduce mandatory consumer protections.

51. Termination

We may suspend, restrict, or terminate your access to MindosMirror if: you breach these Terms; you misuse the service; your content is unlawful or harmful; you attempt to bypass payment or security systems; you infringe rights of others; we are required to do so by law; continued access could create legal, security, or reputational risk.

You may stop using MindosMirror at any time.

Termination does not affect rights and obligations that by their nature should survive, including intellectual property, payment obligations, disclaimers, liability limitations, privacy-related obligations, refund/dispute rules, and dispute resolution provisions.

52. Complaints and support

If you have a complaint or support request, contact:

support@mindosmirror.com

Please include: your name; email used for purchase/account; order number, if applicable; description of the issue; screenshots, if relevant.

We aim to respond within a reasonable period.

53. Copyright and infringement complaints

If you believe content on MindosMirror infringes your copyright, image rights, privacy rights, or other rights, please contact:

support@mindosmirror.com

Your notice should include: your name and contact details; description of the protected work or right; location of the allegedly infringing content; explanation of why you believe your rights are infringed; confirmation that the information provided is accurate; confirmation that you are the rights owner or authorized to act on their behalf.

We may remove or restrict access to content where appropriate.

54. Electronic communications

By using MindosMirror, you agree that we may communicate with you electronically, including by email, website notices, account notices, payment confirmations, support responses, service updates, security notices, and legal notices.

You are responsible for keeping your contact information accurate.

55. Changes to these Terms

We may update these Terms from time to time.

When we update them, we will revise the “Last updated” date at the top of this page.

If changes are material, we may provide additional notice where required by law.

Your continued use of MindosMirror after the updated Terms become effective means that you accept the updated Terms.

If you do not agree to the updated Terms, you should stop using the service.

56. Governing law

These Terms are governed by the laws of Romania, without prejudice to any mandatory consumer protection rights you may have under the laws of your country of residence.

If you are a consumer located in the European Union, you may also have the right to bring proceedings in the courts of your country of residence, where mandatory consumer law provides such right.

57. Dispute resolution

Before starting legal proceedings, we encourage you to contact us at:

support@mindosmirror.com

We will try to resolve the issue amicably.

Nothing in this section limits your mandatory consumer rights or your right to contact a competent consumer protection authority.

58. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.

The invalid provision will be replaced, where possible, with a valid provision that most closely reflects the original purpose.

59. Entire agreement

These Terms, together with our Privacy Policy, Cookie Policy, and any additional terms shown at checkout or before photo upload, form the entire agreement between you and MindosMirror regarding the use of the service.

60. Contact

If you have questions about these Terms, refunds, digital delivery, privacy, photo upload, or your account, contact us at:

ACTIVE KARE CONSULTANCY SRL Operating brand: MindosMirror Website: mindosmirror.com Registered address: Șos. Mihai Bravu 475, Et. 1, Ap. 5, Sector 3, Bucharest, 030314, Romania Trade Registry number: J2022007733404 Tax identification number / CUI: 46009148 EUID: ROONRC.J2022007733404 Email: support@mindosmirror.com

Short product page notice

MindosMirror provides AI-assisted self-reflection and personal insight content. It is not a medical, psychological, psychiatric, biometric identification, legal, financial, employment, insurance, or diagnostic service. Uploaded photos are processed only to generate the requested report and are not permanently stored. Photos are deleted after generation as described in our Terms and Privacy Policy.

Mandatory photo upload checkbox

I confirm that I am at least 18 years old and that I have the legal right to upload this photo. I expressly consent to MindosMirror processing the uploaded photo solely to generate my requested self-reflection and personal insight report. I understand that MindosMirror does not provide medical, psychological, psychiatric, biometric identification, legal, financial, employment, insurance, or professional advice. I understand that my photo is not permanently stored and is deleted after generation as described in the Terms and Privacy Policy.

Mandatory checkout checkbox

I agree to the Terms and Conditions, Privacy Policy, Cookie Policy, and refund, cancellation, and digital delivery terms. I understand that MindosMirror provides AI-assisted self-reflection and personal insight content, not medical, psychological, psychiatric, biometric identification, legal, financial, employment, insurance, or professional advice.

Checkbox for immediate digital delivery and loss of withdrawal right

I expressly consent to the immediate provision of the digital service and acknowledge that, once MindosMirror begins generating or delivering my personalized digital content, I may lose my legal right of withdrawal, where permitted by applicable law.